bahagia Privacy Policy

This page describes what we collect when you use bahagia and how we keep that data protected. We at bahagia take your privacy seriously. Your personal information—name, email, phone, ID number, and payment details—is encrypted and stored securely on our servers.

When you register on bahagia, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts, or withdraw funds, we collect data necessary to process those transactions and comply with legal requirements. This policy explains what we collect, how we use it, who we share it with, and your rights regarding that information.

We operate bahagia across multiple jurisdictions. Our servers and data-processing infrastructure may be located outside your country. By using bahagia, you agree to the cross-border transfer and processing of your data in accordance with this policy.

What We Collect on bahagia

We collect different categories of data depending on how you interact with bahagia. During registration, we collect your email address, phone number, full name, date of birth, and national ID number (KTP for Indonesian residents). We require these details to create your account and verify your identity.

During KYC verification, we collect photographs—a clear image of your government-issued ID (front and back) and a recent selfie showing your face. We use these images to confirm your identity matches your application and to prevent fraud. We also collect your address and employment information if required by local law.

When you deposit or withdraw on bahagia, we collect transaction data including the amount, date, time, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, etc.), and transaction reference numbers. We do not store your e-wallet passwords or bank login credentials; payment processors and your banks handle those separately.

When you use bahagia, we log your activity—games played, bets placed, deposits and withdrawals, support tickets, and in-app behaviour. This data helps us detect fraud, improve our platform, and resolve disputes. We also collect communication data if you contact our support team via chat or email.

How We Use Your Data on bahagia

We use your personal data for several purposes. Account management: We verify your identity, process your deposits and withdrawals, and manage your account balance. Legal compliance: We comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. Fraud prevention: We analyse your activity to detect and prevent fraud, money laundering, and other financial crimes. Customer support: We use your data to respond to your inquiries and resolve disputes.

Platform improvement: We analyse aggregate, non-identifying data to understand user behaviour, improve our games and markets, and optimise the user experience. Marketing (opt-in): If you consent, we may send you promotional emails about new games, tournaments, or payment methods. You can opt out anytime.

We do not use your data for purposes beyond these unless we have your explicit consent or are required by law. We do not sell your personal data to third parties for profit.

KYC data retention

We retain your KYC documents (ID photos, selfie) for the duration of your account and for a period after account closure as required by law.

Transaction data retention

We retain transaction records for at least seven years to comply with financial regulations and audit requirements.

Email communication retention

We retain email and chat logs for one year, then archive them for dispute resolution purposes.

Sharing Your Data

We do not sell your personal data. We share your data only with third parties who help us operate bahagia:

• Payment processors: We share deposit and withdrawal data with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment processors, and online payment, e-wallet, mobile banking, local payment banks to process your transactions.
• KYC verification providers: We may use third-party identity verification services to confirm your documents.
• Fraud detection services: We share transaction patterns (non-identifying) with fraud-detection services to prevent financial crimes.
• Legal and regulatory authorities: We comply with law-enforcement requests and court orders. We disclose data to tax authorities and financial regulators as required by law.

Our servers may be located outside your jurisdiction. Data transferred to other countries is protected by contracts ensuring security standards equivalent to those in your country. When you use bahagia, you consent to this cross-border data transfer.

Your Rights and Data Control

We provide you with control over your data. You can access your account information, download your personal data, correct inaccuracies, or request deletion of non-essential data. Contact our support team to exercise these rights. Note that we may retain data as required by law (e.g., KYC documents for seven years) even if you request deletion.

You can modify your email, phone number, and profile information directly in your account settings. You can disable cookies in your browser settings, though this may reduce bahagia functionality. You can unsubscribe from marketing emails by clicking the unsubscribe link in any promotional message.

Security of Your Data on bahagia

We protect your data using industry-standard security measures. All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Passwords are hashed and salted; we do not store passwords in plain text. Your data is stored on encrypted servers in secure data centres. We restrict access to your data to authorised staff only on a need-to-know basis.

We conduct regular security audits and penetration tests. If we detect a security breach affecting your data, we will notify you as soon as possible and take steps to mitigate harm. We maintain cyber-liability insurance to cover data-breach incidents.

Jurisdiction and Changes to This Policy

This privacy policy complies with the laws of the jurisdictions where bahagia operates. If you have a privacy concern or complaint, contact our support team. We aim to resolve issues within 30 days. If you are unsatisfied, you may escalate to your local data-protection authority.

We may update this policy from time to time. Changes are posted on this page with an updated date. Continued use of bahagia after changes are posted constitutes your acceptance of the updated policy. If you disagree with changes, you may close your account.

Regional Compliance

We at bahagia operate in compliance with regional data-protection laws where applicable. Users from supported jurisdictions benefit from the protections outlined in this policy. Our services are available only where local law permits. We do not process data from users in jurisdictions where our services are prohibited.

Special note for Idul Fitri, Idul Adha, Imlek, and Nyepi periods: Our support team may respond slower during public holidays due to reduced staffing. Urgent data requests are queued and processed as soon as possible after the holiday.